Shipping & Returns

Returns and damage
If you happen to have received an incorrect item or your item was damaged in transit, please call us immediately on 02 8377 3499.

Return policy
All return of goods must have prior authorisation. Goods which have been incorrectly supplied by SACS will be accepted back for a full credit provided the error is reported to SACS within 7 days of receipt of goods (providing the item is returned in the original packaging and unopened).

Where a customer wishes to return stocked items for any reason other than incorrect supply, the following requirements must be established before a return is authorised.

a) Saleability

b) Age of goods

c) Condition of goods and packaging

Goods that are past their used by date, or in an unsaleable condition will be unable to be returned.

Please contact us on 02 8377 3499 before returning anything to us.

Backorders
Any stocked item ordered that cannot be supplied immediately will automatically be placed on back order, unless specially requested otherwise by the customer.

All back orders will be freight free upon receipt of the goods.

Delivery
SACS can deliver to most areas in Australia, for large SA orders, please contact us on 02 8377 3499.

Stocked items are delivered as soon as possible (usually same day) to Metro Sydney areas on the morning or the afternoon run depending on the time the order was placed.

Our delivery drivers
SACS have drivers that deliver to Sydney Metro and to North of Sydney up to Newcastle.

Depending on the suburb, we offer 1-2 deliveries per day. (See below)

Below are the main suburbs we offer delivery to in SYDNEY: (If your suburb is not listed here, we may be able to deliver via other methods)

Delivery fees

For all Sydney Metro areas, our delivery fee is waived if your order is over $150.

All orders under $150 will incur a $17.84 (ex GST) freight charge (Sydney metro only).

Freight charges depend on the delivery location and weight of the product.